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#Clicky for Slack is the Chrome extension made exactly for this use case – to quickly share a link and a message to any channel, group or private chat in Slack without actually switching the app. But I know a lot of people for whom it can be a major annoyance, including myself. Shelf.io’s strength is advanced, contextual search. From within Slack, you can build you knowledge base, search for known answers, assign questions to people and create rich text answers. Omni has a Chrome extension to search across multiple sources, and provides for the ability to verify any docs as accurate. I hope Slack gets feature parity between the iOS and Android apps in Slack soon. So below, you’ll find a couple of fastest ways for doing just that in Chrome, iOS and Android. Talla leverages AI to help drive some workflow automation and knowledge base improvement from within Slack. He is platform agnostic. Niles is a bot that lives in and logs channels to learn the answers to common questions, and can be referenced directly within Slack. Integrates with apps in the customer communications space. It does nothing. *Ticketing and task management platforms have been excluded from this list. Normally it would require you to select and copy the URL, switch to Slack, find the right channel and then paste the URL and add the message.

If you work with a team of more than a handful people, or if your team works remotely, you need to check out Slack. Share with us in the comments below. It’s certainly the case with me. +61 (0)400 101961aprill@knowledgebird.com. As part of your overall knowledge management strategy, Slack is where tacit knowledge surfaces. Here Are 7 Ways to Fix it, 8 Chrome Flags You Should Enable to Boost Your Browsing. This is my pick if you’re in a large enterprise and would benefit from the power of having an employee portal. We are no longer supporting this browser, so you’ll need to switch to one of our supported browsers or get the app to keep using Slack. Guru’s schtick is trusted content, so they provide functionality for domain experts to verify knowledge articles and for search results to be prioritised by popularity score and filtered by tags, categories and collections. Notion is a unified workspace, rather than a knowledge base, and it has quickly become one of the most adopted workspace platforms. This is my pick if you’re in a ChatOps environment and you need to level up your knowledge management. If you’ve started using Slack a lot, you must have realized that a lot of what you do is share links and messages from the web to a Slack channel or private chat. Obie is similar to Niles but is a separate product with an integration into Slack and the ability to build a separate knowledge base. Here’s an app with a different flavour. They have 500,000 active users already, and the number’s only going up. It’s the same with picking a channel or deciding to send someone a direct message. Nuclino’s knowledge management offering is all about visual appeal. Outline is an open source team wiki and knowledge base for growing teams. Thankfully, there are a few knowledge base integrations (and a few other knowledge add-ons) that extend Slack for better knowledge management (KM), making knowledge capture and reuse much easier, creating more value from your investment in Slack as a communication platform and delivering a just-in-time training tool for new hires at the same time.

Obie is headquartered in Canada, hence the cute mascot/logo, and offers process flows, a Chrome extension for searching across multiple sites, and even a chatbot for enterprises without a Slack instance. After installing the Slack app, go to Safari (or any other app that supports extensions), tap the “Share” button, and from the top row swipe all the way to the right and tap “More.” From here, enable “Slack.”. The 8 pillars of a knowledge management strategy, A ChatOps primer: automation in support operations, Introducing the Service Intelligence Layer, Extending Slack with Knowledge Management. 8 Sites to Download Subtitles for Movies and TV Shows, How to See a Password in Your Browser Instead of Dots, Instagram Not Working? I’m dubious about this point, but am happy to get confirmation from Talla customers.). Nimeyo aims to eliminate any friction by surfacing what you need directly in whatever you’re currently using. Just tapping the “Slack” button will show a popup with the page’s title and link already in the field that you can edit. Slack has one of the best extensions to come out for iOS 8. This is the sort of information new people need, but don’t know to ask for it, and as experts we forget to share it, because it forms part of the assumed knowledge. Tettra is a simple wiki that bolts onto Slack. Intended for enterprise, pricing is on an annual per user basis and the baseline config is email analysis only. Slack offers low volume, quiet little sounds to let you miss new messages, even while your Chromebook and computer (both)( are at high volume. Bookly helps you manage physical libraries in workplaces, making it easier for team members to know what books are available, and giving you insight into where the high-demand is. You can also allow requests and assign page ownership to domain experts. Although, with Slack’s acquisition of Rimeto, that may see Hiki struggling for attention in the near future. OneBar takes its name from the iconic piece of information architecture—the single search bar. It brings together your dispersed systems into one workspace that you can then customise based on your team’s processes and workflows. This knowledge base product’s integration can narrow down search by tag, content type, format, category, and more. It’s a great tool for just-in-time communicating, but it hits a wall when it’s your only centralised knowledge source. Check off your to-do list and move your projects forward by bringing the right people, conversations, tools, and information you need together. That’s it. You can’t log in to multiple Slack teams at once. Slack brings team communication and collaboration into one place so you can get more work done, whether you belong to a large enterprise or a small business. Guru’s schtick is trusted content, so they provide functionality for domain experts to verify knowledge articles and for search results to be prioritised by popularity score and filtered by tags, categories and collections. Below will be options to select the Slack team and the channel. Using the Do Note to Slack recipe, you can launch the app and type in whatever you want, or paste in a link, press one button and the text is now sent to the specific channel of the Slack team that you selected when activating the recipe. IFTTT is a great web automation tool, and they have amazing Slack recipes that you should spend some time with. The knowledge base platform provides fuzzy search, a customisable look-and-feel for a branded customer-experience, and is SEO-ready. You can select between channels and direct chat though. It’s like HipChat but way better. And, in keeping with the emphasis on good-looks, I love the ability to explore knowledge domains with a graph visualisation. It’s going to solve your email headache and is sure to boost your productivity. Integrates with a bunch of sales and support solutions. The Shelf product, itself, offers a self-service interface for users, is SEO-ready, and with its built-in AI suggests content relevant to the what the requestor is looking for. Invoked with a slash command, it’ll show you a knowledge article within Slack and provide an option to share it with the channel. This integration provides command-line interaction with what promises to be a powerful document management system. The problem with most people profiles is that the traditional systems have relied on the individual to fill out their profile and identify their own skill-sets. Here, the team that’s currently active in the app will show up. Sorry I didn’t make this talk in real time today, but it’s on the listening list for the weekend! Save my name, email, and website in this browser for the next time I comment. It’s a robust platform that can be an intranet, a support knowledge base, and a decision-making tool for sharing customer insights.

Bloomfire is a separate content management system offering a Slack integration. More integrations on the roadmap. I like Slack’s extension because it works at all the places you’re going to be reading text or viewing images: In Safari, Chrome, RSS readers and more. I have the Do Note set up with my article ideas channel, so the next time I come up with the amazing life hack of the century, the chances of me forgetting it in forty seconds are less likely. Fast loading, powerful search, and supports markdown. Again, #Clicky’s problem is the same as Android’s. I’m in four Slack teams right now, so having the option to switch the team from right here is very helpful. Tacit knowledge is transient—it surfaces only when the related question is asked—and if we don’t capture it then and there, we forget we even know it.

Guru offers a Slack bot and a browser extension, providing easy accessibility from wherever you spend most of your time.

Interaction with the knowledge is all contained within Slack. Content blocks and a drag-and-drop editor make authoring easy and the markdown and real-time collaboration make it fast. OneBar’s most powerful differentiator is their Slack Assessment. qPod takes it up a level and hits the enterprise right where it hurts—Outlook, Office 365 and Sharepoint; plus all the cool kids. Slack’s iOS Extension. Slab is a modern wiki with smart two-way search, allowing you to search Slack messages from within Slab, as well as the other way around. Anywhere you see the “Share” button in Android, the Slack option will show up. But if you’re okay with that, or you have some specific use case where such a setup can be incredibly valuable, set this up.

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After installing the Slack app, go to Safari (or any other app that supports extensions), tap the “Share” button, and from the top row swipe all the way to the right and tap “More.” From here, enable “Slack.” You can learn more about why we no longer support some browsers in our FAQ. This is a strong contender for Communities of Practice managing tribal knowledge as a group. This one is all about speed.

Slack is an all-inclusive communication tool for teams. But the problem is that the popup won’t let you switch between the multiple Slack teams you’re logged into in the Android app. Do you have any Slack hot tips? Slack has one of the best extensions to come out for iOS 8. Let’s see what happens with this Rimeto acquisition.

Please share your thoughts on any of these, or add something I’ve missed, in the comments below. 11 Best Microsoft Edge Flags You Need to Try, How to Pin Extensions to Google Chrome Toolbar, How to Easily Save Every Images On A Web Page In Firefox, 15 Funny Internet Memes to Crack You Up this Week. The limitation here is that you can only have this setup for one channel in one Slack team. Slack’s Android app isn’t as good as the iOS app, and it’s the same story with the native share sheet integration. Markdown, versioning, collaborative editing, article lifecycle cues, and a series of other useful meta-attributes make this seem like a good pick for technical writing teams, though it’s not limited to that use case. Kipwise is a company wiki with content review flow and real-time collaboration page editor. I also have a channel where I quickly type in article ideas. It brings knowledge capture, reuse and improvement directly into the workflow. It can be hooked in to your Google Drive to search docs and into Salesforce, which is great for sales teams. Khamosh Pathak is a freelance technology writer. For authors, it comes with code blocks and clips that can be written once and reused in multiple articles, reducing maintenance burden. Visit the link to see how it looks.

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